Getting and responding to reviews

Reviews are the single biggest thing a new customer looks at. A few real ones early make a real difference.

Getting them

After a completed job, the customer is automatically asked to leave a review. You don't have to chase anyone -- but a quick "thanks, a review really helps a small shop like mine" in person moves the needle.

Responding

Reply to any review from Reviews. Thank the good ones briefly. For a critical one, respond calmly with what you'd do differently -- future customers read the response as much as the review.

Google too

The review prompt also offers the customer a one-tap link to leave the same review on your Google listing, where it helps you get found.